FAQs
RETURN AND REFUND POLICY?
If for any reason you are not satisfied with your purchase, you may return it within 10 days to BRBV or bigrocksbyvicki.com. Or you may exchange it within 30 days of purchase at bigrocksbyvicki.com. Custom designed or special order jewelery and items engraved with personalized information cannot be returned or exchanged.
DO ALL RINGS COME IN THE SAME SIZE OR ARE THERE DIFFERENT SIZES AVAILABLE?
When you purchase a ring on bigrocksbyvicki.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to re size it. Ring sizing service will take up to three additional business days and may be subject to additional fees.
If you do not see your ring size listed for a ring you like, please contact us to to determine if a ring can be ordered in your size.
DO YOU OFFER ENGRAVING?
BRBV offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please contact us for further assistance.
DO YOU OFFER SERVICES TO CREATE CUSTOM JEWELRY THAT IS "ONE OF A KIND”?
Yes, we do! If you are interested in creating a custom piece of jewelry, please contact us for further assistance.
WHY DO YOU MEASURE JEWELRY IN MILLIMETERS?
The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches
WHAT DETERMINES THE PRICE OF A DIAMOND?
A diamond's value is determined by its carat weight, color, cut and clarity.
WHAT DETERMINES THE PRICE OF A SETTING FEE?
A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond or gemstone in the mounting. Some gemstones are very soft and may fracture in the setting process. We can advise you before you make a colored stone purchase what will be the best type of stone for your needs.
WHAT IS THE DIFFERENCE BETWEEN WHITE GOLD AND PLATINUM?
White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.
WHAT COLORED GEMSTONES ARE CONSIDERED PRECIOUS?
Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.
WHAT IS THE DIFFERENCE BETWEEN NATURAL AND LAB-CREATED STONES?
Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.
